This Privacy Policy explains how epal33 collects, uses, stores, and protects the personal data of Players and visitors to the epal33 Platform. We are committed to handling your information with transparency, care, and full compliance with applicable data protection obligations.
Last updated: 1 June 2026epal33 ("epal33", "we", "us", "our") is the operator of the online gaming platform accessible at epal33.co ("the Platform"). epal33 is licensed and regulated by an international gaming authority and is committed to protecting the privacy and personal data of all Players and visitors ("you", "your") who access or use the Platform.
For the purposes of applicable data protection legislation, epal33 is the data controller responsible for the personal data collected through the Platform. If you have any questions about how epal33 processes your personal data, please contact our support team via the 24/7 Live Chat service on the Platform or by email at [email protected].
epal33 collects personal data in the following categories:
epal33 uses the personal data collected for the following purposes:
epal33 processes your personal data on the following legal bases:
epal33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:
All third-party processors engaged by epal33 are contractually obligated to handle personal data in accordance with applicable data protection standards and are prohibited from processing your data for their own purposes.
epal33 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the epal33 Platform.
epal33 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in order to comply with our obligations under our gaming licence and applicable financial regulations. Specific categories of data may be retained for longer periods where required by law.
Gameplay records, transaction histories, and KYC documentation are retained for the periods specified by our regulatory obligations. Where data is no longer required, epal33 will securely delete or anonymise it in accordance with our data retention schedule.
epal33 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While epal33 takes all reasonable steps to protect your data, no internet transmission is entirely secure. You are responsible for maintaining the confidentiality of your epal33 login credentials and for securing your own device.
Subject to applicable data protection legislation, you have the following rights in respect of your personal data held by epal33:
To exercise any of these rights, please contact the epal33 support team via Live Chat or email at [email protected]. epal33 will respond to all verifiable data subject requests within 30 days.
The epal33 Platform is strictly for persons aged 21 years and above. epal33 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe an underage person has registered on the epal33 Platform, please notify us immediately via Live Chat.
As an internationally licensed gaming operator, epal33 may transfer your personal data to service providers and infrastructure partners located outside of Malaysia. Where such transfers occur, epal33 ensures that appropriate safeguards are in place — such as standard contractual clauses or adequacy decisions — to ensure that your personal data receives a level of protection consistent with applicable data protection standards.
epal33 reserves the right to update this Privacy Policy at any time. Where material changes are made, epal33 will notify active Players via their registered email address or via a notice posted prominently on the Platform. The date of the most recent revision is displayed at the top of this page. Continued use of the epal33 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or epal33's handling of your personal data, please contact us through one of the following channels:
Six principles that guide how epal33 handles your personal data
epal33 will never sell, rent, or trade your personal data to third parties for marketing or profiling purposes. Your data is used only to operate and improve your epal33 experience.
All data transmitted between your device and epal33 is protected by TLS 1.3 encryption. Sensitive data including payment details and identity documents is encrypted at rest on our servers.
Every epal33 account includes data access and correction tools. You can request your data, update inaccuracies, or ask for deletion — subject to our regulatory retention obligations — at any time via Live Chat.
epal33 processes personal data in accordance with its obligations under its international gaming authority licence and applicable data protection legislation, including requirements specific to Malaysian player accounts.
epal33 does not keep your data indefinitely. Retention periods are defined by regulatory requirements — typically five years post-closure — after which data is securely deleted or anonymised.
Questions about your data at 2am? The epal33 support team operates around the clock and handles privacy enquiries with the same urgency as account and payment queries. Average response time: under 2 minutes.
Log in to your epal33 account to review your data settings, update your preferences, or access your personal data at any time. Our 24/7 Live Chat team is always available if you have any questions.
Go to epal33 Login21+ only. Please gamble responsibly.